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Operating Hours (updated 04SEP2012)
As a Reminder, the Health Center is closed on the first Thursday afternoon of every month, Saturday, Sunday, and all federal holidays.
Advice Nurses are available during non-duty hours at (256) 955-8888 or 1-800-223-9531 to provide care advice. Fox is an ambulatory care clinic and does not have an emergency room.
In an emergency, dial 911. Thanks for making Fox Your Medical Home!
EMERGENCY ROOM VISITS: If you have an emergency, go to the nearest Emergency Room facility. Please call your healthcare team during clinic hours or the clinic Nurse Advice Line after hours at 256-955-8888 and request an authorization for the Emergency Room visit within 24 hours.
URGENT CARE VISITS: Call the Nurse Advice Line after clinic hours at 256-955-8888 if you need urgent care (NOT AN EMERGENCY). The nurse will provide you with instructions or direct you to an Urgent Care Clinic. Do not go to the Urgent Care Clinic without calling the Nurse Advice Line for authorization as your care need may not be considered an urgent health care need.
APPOINTMENTS: Patients must arrive 15 minutes prior to scheduled appointment to ensure your healthcare team has adequate time to address your concern. Please call 256-955-1970 for appointments or you can book online using TRICARE On-Line (TOL).
BEHAVIORAL HEALTH & NEURO-PSYCHOLOGY CLINIC: 256-955-8888 ext 1032. Please come to Behavioral Medicine Department (2nd Floor) to complete a packet for provider assignment and appointment.
IMMUNIZATIONS: Hours 0730-1100 and 1300-1500. To allow for observation after injections, the last check-in in the morning is 1100 and the last check-in the afternoon is 1500. No appointment required.
LABORATORY AND RADIOLOGY: Hours 0700-1600. No appointments needed. Please go to laboratory to sign in for laboratory and/or radiology. You will be escorted to the appropriate area for your procedure or checking out radiology films for a network provider referral.
MEDICATION CHECK-UP: Hours 0800-1600. Review of all your medications, including prescription, over-the-counter, & supplements. Understand how your medications help you, identify medication problems, and compile a complete list of all your medications. Request an appointment: 955-8888, Option 2.
OPTOMETRY: Hours 0730-1600. Non-urgent care patients are seen by appointment and a referral is needed if you wish to be seen outside the MTF. Physicals & PHAs can be seen on “Doctor Days” as walk-ins daily between 0800-1100. Urgent care during normal business hours on a walk-in basis or by an appointment on “Doctor Days.” Call 955-8888 ext 1520 for information.
PHARMACY: Hours 0730-1630. Prescriptions expire 1 year from original dispensing date except controlled substances which expire 6 months from original date. Keep the original package for refills. Please use FAHC refill call in line or our internet refill service to refill current FAHC prescriptions. Call 256-955-8888 ext 1700 for information or go to www.redstone.amedd.army.mil
PHYSICAL THERAPY: Hours 0730-1600 Please call 256-955-8888 ext 1465 for an appointment.
REFERRALS: You will receive a letter from Humana in the mail usually within 10 days of your clinic appointment with your PCM. Call the specialist for an appointment when you receive the letter. You are encouraged to take portions of your medical record (i.e. x-rays, labs, or clinical notes) that’s applicable to your appointment with the specialist. Copies of referrals can also be obtained at www.humana-military.com, TOL or call 1-800-444-5445 for benefits and referral questions. Copies of your clinical notes can be provided to you by requesting from your clinic nurse at the time of your visit or you can request a copy from Medical Records. Please remember to bring your referral results from the specialist with you to your next visit with your PCM.
TRICARE ON-LINE (TOL) – You can make a Primary Care appointment online, order pharmacy refills, or find your referral by using TOL, 24 hours a day, 7 days a week. All you need is to register in TOL. TOL website is www.tricareonline.com. It’s easy and fast. TOL links you and your family to healthcare services, resources, and information through a secure internet environment. TOL provides a list of acute and routine appointments with your PCM, and where available, wellness care appointments (eye exams, mammograms, physicals, Paps).
For more information about TRICARE benefits and referrals, go to: www.humana.military.com or call 1-800-444-5445.
WELLNESS CENTER: Hours 0730-1600. Call 955-8888 ext 1026 for an appointment. Classes: Weight Loss, Diabetic Education, Smoking Cessation, Welcome to Wellness, Lunch & Learn, and Cholesterol Management Class.
Active Duty, trainees, or TDY Personnel: After receiving care from an Emergency Room or Urgent Care Center, you must be seen by Fox Army Health Center for follow-up and to obtain a referral for any additional studies, equipment, or visits. Call 256-955-8888 to make follow-up appointment.
Active Duty PHYSICALS: Hours 0700-1530. Call 955-8888 ext 1400/1401 for appointments.
Active Duty Periodic Health Assessments (PHAs) – Parts 1 & 2 by appointments only. Call Central Appointments at 955-8888. Part II appointment is made during your Part I visit.