Weekly Update: Fox has Open Enrollment Slots for TRICARE Prime - Update

Fox Army Health Center currently has 1329 open enrollment slots for TRICARE Prime. Priority will be given to Active Duty and Active Duty Family members, but Retiree and Retiree Family members are welcome as well. Become a member of the Fox Family by visiting the local TRICARE Service Center located on the second floor of BLDG 4100.
 

Intermittent Phone System Issues

We have been experiencing intermittent problems with our phone system. We are sorry for the inconvenience, and are working on the issue. If you have troubles with the main phone line there is a link to your right called "FREQUENTLY DIALED EXTENSIONS" you may click on and download the pdf or look under this heading and they are also listed. First dial the main phone line, then dial the extension when prompted. You may always dial extension 0 for an operator.If you have a medical EMERGENCY, please dial 911.

Main phone line = 256-955-8888 or 1-800-223-9531
Frequently Used Extensions:

Operator = 1720 or 0
Patient Appointments = 1005
Red & White Team (Ambulatory Care) = 1021
Blue Team (Aviation Medicine) = 1400/1401
Blue Team (Physical Exams) = 1400/1401
Behavioral Medicine = 1032
Traumatic Brain Injury = 1032
CB-WTU Alabama = 1559
Dental Clinic = 1920
Exceptional Family Member Program =1654
Laboratory = 1039
Radiology = 1039
Optometry = 1038
Occupational Medicine = 1027
Preventive Medicine = 1027
Patient Administration = 1600
Patient Advocate = 1152
PEBLO = 1650
Pharmacy counseling = 1036
Pharmacy Refill Line = 1023
Physical Therapy = 1034
Public Affairs Office = 1112
Release of Information = 1603
Veterinary Medicine = 1059
Wellness Center = 1027
Immunizations Clinic = 1238
Command Suite = 1101/1102
Audiology = 1027
Administrative Officer of the Day = 1110

Advice Nurse = If you would like to talk to an advice nurse, during duty hours, please dial the appt. line at extension 1970, then you will be forwarded to the appropriate nurse for the team on which you are assigned. The following numbers must be dialed separately:

Army Substance Abuse Program = 256-876-7256
TRICARE Service Center = 800-444-5445

TRICARE Online Resources for Beneficiaries

 

            Beneficiaries have several ways to get information and assistance on their TRICARE benefit. They can start by accessing information from one of the many TRICARE online resources.

www.tricare.mil
            The official website for TRICARE, this is the best online resource for TRICARE information. Redesigned last year, the improved profile feature makes it easier and faster for beneficiaries to answer three questions about status, location and health care plan to bring up information specifically tailored to them. 

www.tricareonline.com
           This patient portal allows beneficiaries who get their care at a military treatment facility to schedule appointments, track their medications and order prescription refills. The new “blue button” feature is particularly helpful because it allows beneficiaries to view and download their personal health records.  It also empowers beneficiaries to better partner with their providers about the treatment they receive.

http://manuals.tricare.osd.mil
           TRICARE manuals are the primary resource for locating official TRICARE policy and benefit information. Posted on this website, these manuals incorporate all updated, published changes. 

            To locate online information in the policy manuals:

• Click the search link
• Select the manual(s) to search
• Enter the search title (for example, TRICARE Assistance Program) in the text bar at the bottom of the page and click
• Select the document(s) 

            The website displays the PDF file of the selected manual section.

www.tricare4u.com
           TRICARE4U is the website through which registered users (beneficiaries, beneficiary counseling and assistance coordinators, debt collection assistance officers, physicians) can check the status of claims entered into the Wisconsin Physicians Service (WPS). WPS is the claims processing contractor for the West Region, Overseas Regions and TRICARE for Life.

www.myTRICARE.com
           When using this website, registered users (beneficiaries, beneficiary counseling and assistance coordinators, debt collection assistance officers, physicians) can check the status of claims entered into the Palmetto Government Benefits Administration’s (PGBA) system. PGBA is the claims processing contractor for the North and South Regions. 

www.tricare.mil/tricaresmart 
           Get “SMART” with TRICARE Smart, beneficiaries’ source for TRICARE products online. Beneficiaries can view, print, or download copies of TRICARE brochures, flyers, handbooks and other products.

www.health.mil
           This is the official website for the Military Health System. The website features medical news from the: Army, Navy, Air Force, Coast Guard, TRICARE, Uniformed Services University for Health Sciences, Public Health Service, U.S. Department of Veterans Affairs and the U.S. Department of Health and Human Services.

www.tricare-overseas.com
            This is the official website of the TRICARE Overseas Program. International SOS administers the TRICARE Overseas Program for uniformed service members, retirees and families. The overseas region is divided into three geographic areas: Eurasia-Africa, Latin America/Canada and Pacific. Several links on the website includes: "Beneficiaries," "Providers" and "Government Users."

www.hnfs.com 
          This is the official website for Health Net Federal Services, TRICARE's regional contractor for the North. After selecting "I'm a Beneficiary" in the TRICARE North Region column, there are links to help beneficiaries find a network provider and military treatment facilities, authorizations and coverage information.

www.humana-military.com 
           This is the official website for Humana Military, TRICARE’s regional contractor for the South. The website is divided into three sections: beneficiary, provider and government.

www.triwest.com 
           This is the official website for TRIWEST Healthcare Alliance, TRICARE’s regional contractor for the West. Several links on the website includes: “beneficiary,” “provider connection” and “find a provider.”

www.tricare.mil/contacts 
           And if beneficiaries can't find what they need on one of the web sites listed above, they can still pick up the phone and talk to a person. The "TRICARE Contacts" link has the telephone numbers beneficiaries need.

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