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Our vision for Fox Army Health Center is to become the premier model of organizational and beneficiary wellness
Changes to FAHC Pharmacy Hours of Operation
Pharmacy hours of operation at Fox Army Health Center will change from 0730 - 1700hrs to 0730 to 1630hrs, effective 01 April 2013. This change is in response to a Fox Army health Center internal business practice/process review and analysis. The changes to our hours of operation will accomplish two tasks:
1. Enable proper pharmacy staffing to ensure safe prescription dispensing throughout the pharmacy hours of operation.
2. Align pharmacy operations with the Fox Army Health Center’s Patient Centered Medical Home clinic hours of operation.
No changes to current prescription and phone-in-refills processes, or to medications offered are planned at this time.
Patient Centered Medical Home (PCMH)
Army medicine is shifting to a Patient Centered Medical Home (PCMH) where patients are the center of our healthcare delivery. In the PCMH, you have a health care team that knows your medical needs, takes care of your needs, and coordinates with other health care delivery teams to provide you the best quality care. At the heart of PCMH is a cooperative and continuing relationship between provider, the nurses, and the administrative staff with the patients. The Army Surgeon General stated, "PCMH is a system for health demonstrating commitment to Soldiers, their families and retirees, bringing value and inspiring trust in Army Medicine."
How Does PCMH Work
Every beneficiary assigned to the Fox Army Health Center will have a primary care manager (PCM) designated by name and a designated support team. We have three teams, Red, White, and Blue. "We encourage our beneficiaries to enroll in Relay Health, a secured messaging system with your healthcare team to address general health questions not requiring an office visit. Relay Health also allows the healthcare team to communicate with beneficiaries when a change occurs such as reassignment of Primary Care Provider due to retirement. FAHC beneficiaries can request enrollment by using the Relay Health link on the Home Page or at any of the patient service areas at FAHC."
Patients participate in their care by partnering with the health care team to develop comprehensive care plan that includes preventive health measures, chronic disease management, a focus on health behaviors, and health maintenance. Communication options are available to patients that include face-to-face, secure messaging, and access to lab results, pharmacy refills, and referrals through a secure TRICARE online (TOL) portal. Patients have 24/7 access to care through either an assigned primary care team during normal operation hours or an after-hours nurse advice line. The comprehensive health care team includes behavioral health, pharmacy, dieticians, and case managers to assist you and your PCM to achieve optimal health through a comprehensive care approach in a primary care setting. A growing body of research indicates implementing PCMH principles improves access, provides a higher degree of patient and staff satisfaction, better quality of care at a lower overall health costs, and improved Soldier/Family readiness.
Our Partnership with You
The ultimate goal of PCMH is to provide quality, cost effective health care to our beneficiaries. We know things may occasionally happen that will cause you to cancel your appointment. Please call us whenever you need to cancel (24 hours in advance when possible) so that someone else may use the appointment slot. Showing up for your appointments on time allows your team to provide you the best care and the best care for all our patients. When seeing network providers, please remember to bring in your test results to your next appointment. If you have questions about PCMH, please call the clinic information line at 256-955-8888.
Healthy Tips: Influenza Prevention and Mitigation Methods
With the increased coverage of the influenza outbreak, many are wondering what, if anything, can be done to prevent getting sick. The links below have good information and actions individuals can take to mitigate the spread of the flu. In addition, the flu.gov link tells you how to care for yourself or a family member who gets sick.
ATC Standards and Definitions
You can get ATC (Access to Care) info from http://www.bamc.amedd.army.mil/departments/tricare/#ATC
Access to Care Standards (ATC)
Access to Care Standards (ATC) is the time period within which you should receive care for injury or illness. ATC Standards at FAHC are as follows:
Or look at: http://www.rach.sill.amedd.army.mil/access_standards.php
Access Standards You will receive all routine and primary health care from your PCM and he/she will refer you to specialty care when necessary. You are entitled to access to care within these specific time frames: Acute/Urgent Care appointments within 24 hours Routine Care appointments within 7 days Specialty Care or Wellness appointments within 28 days
Acute/Urgent Care is for an illness or injury that would not result in further disability or death if not treated immediately, but does require professional attention within 24 hours. You would require urgent care for conditions such as a sprain, sore throat, or rising temperature that have the potential to develop into an emergency if treatment is delayed longer than 24 hours. Routine (Primary) Care includes general office visits for the treatment of symptoms, chronic or acute illnesses and diseases, and follow-up care for an ongoing medical condition. Routine care also includes preventive care measures to help keep you healthy. Specialty Care is for those times you need to see a specialist for a diagnosis or treatment that your PCM cannot provide. Your PCM will provide referrals to access services from specialty providers and will coordinate the referral request with Humana Military when necessary. Wellness Care includes health maintenance care such as physical examinations, periodic health examinations, health screenings, and well child care.
Emergency Care is defined as a medical, maternity, or psychiatric condition that would lead a "prudent layperson" (someone who has average knowledge of health and medicine) to believe that a serious medical condition exists, or the absence of immediate medical attention would result in a threat to life, limb, or eyesight, or when the person has painful symptoms requiring immediate attention to relieve suffering. If you need emergency care, go to the nearest emergency room or call 911. For questions or concerns on access standards, ask to speak with the Office Manager or NCOIC. If you need further assistance, please see the Patient Advocate (page 33).
Telephone Consultations A telephone consultation is Reynolds' systematic method of addressing patient's medical needs when appointments are not available with their assigned PCM. Patients may directly request a telephone consultation when they prefer to speak with their PCM or nurse for medication refills, test results or general health questions. If there are no appointments available or if the patient is requesting a telephone consult directly, the CAS clerk will create an electronic telephone consultation and submit it to the nurse of the patient's PCM. The clinic staff will make every effort to respond to telephone consultations on the day they are received.
For questions or concerns on access standards, ask to speak with the Office Manager of your primary care clinic. If you need further assistance, please see the Patient Advocate.
Fox Army Health Center Schedule UpdateAs a Reminder, the Health Center is closed on the first Thursday afternoon of every month starting at 2 p.m., and all day on Saturday, Sunday, and all federal holidays. Advice Nurses are available during non-duty hours at (256) 955-8888 or 1-800-223-9531 to provide care advice. Fox is an ambulatory care clinic and does not have an emergency room. In an emergency, dial 911.
TRICARE Online Resources for Beneficiaries
Beneficiaries have several ways to get information and assistance on their TRICARE benefit. They can start by accessing information from one of the many TRICARE online resources.
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